Nurture Speech & Feeding

Nurture Speech & Feeding is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, you consent to the collection, use and disclosure of your personal information as described in this policy.

We may collect personal information including:

• Name, date of birth and contact details
• Address and emergency contact information
• NDIS participant details (if applicable)
• Medicare or private health insurance information (where relevant)
• Medical history and diagnoses
• Assessment results and therapy records
• Reports from doctors, therapists, teachers or other health professionals
• Information relating to communication, feeding, swallowing and developmental history
• Appointment and billing information
• Information required to safely provide speech pathology services

Where appropriate, we may also collect information about parents, guardians, carers or support persons involved in your care.

We collect information directly from you or your authorised representative through:

• Referral/intake forms
• Assessments
• Therapy sessions
• Phone calls
• Emails
• Our website
• Telehealth appointments

With your consent, we may also collect information from:

• General Practitioners
• Other speech pathologists
• Paediatricians
• Medical specialists
• Hospitals
• Schools and childcare centres
• Occupational therapists
• Physiotherapists
• Psychologists
• Behaviour support practitioners
• Support coordinators
• Plan managers
• Other professionals involved in your child's care

We collect personal information to:

• Provide speech pathology assessment and intervention
• Develop therapy goals and treatment plans
• Monitor progress
• Communicate with you regarding appointments and services
• Prepare reports and recommendations
• Liaise with other professionals involved in your care (with consent)
• Process payments and invoices
• Meet legal, professional and insurance obligations
• Improve the quality of our services

Your personal information will only be shared when:

• You have provided consent.
• It is necessary for your ongoing care.
• It is required by law.
• There is a serious risk to your health or safety or the safety of another person.
• It is required for Medicare, NDIS or insurance purposes.

Information may be shared with:

• Medical practitioners
• Allied health professionals
• Schools or educational settings
• NDIS representatives
• Plan managers
• Support coordinators
• Hospitals
• Government agencies where legally required

Only information necessary for the intended purpose will be disclosed.

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

Your information may be stored:

• In secure electronic practice management systems
• On password-protected computers and devices
• In encrypted cloud-based systems
• In secure paper records (where applicable)

Access to client information is restricted to authorised personnel only.

Clinical records are retained in accordance with Australian legal and professional requirements.

Where Telehealth services are provided, reasonable measures are taken to use secure platforms and protect your privacy. Although every effort is made to maintain confidentiality, no online platform can guarantee complete security.

You may request access to your personal information or request correction of inaccurate or incomplete information. Requests should be made in writing.

Access may be declined in limited circumstances permitted under Australian privacy legislation.

If you contact us via email or through our website, your information will be used only to respond to your enquiry or provide services.Our website may use cookies or analytics to improve website performance. These tools do not identify individual users.

By engaging our services, you consent to the collection, use and disclosure of your personal information as outlined in this Privacy Policy. You may withdraw your consent at any time where legally permissible; however, this may limit our ability to provide services.

If you have concerns about how your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Nurture Speech & Feeding

Email: hello@nurturespeech.com.au

Website: www.nurturespeech.com.au

Phone: 0433 120 175

This Privacy Policy may be updated from time to time to reflect changes in legislation or practice procedures. The most current version will be available upon request or via our website.